Bob Evans Farms, Inc.: Heath, Ohio restaurant...We were our way out of...

A Bob Evans Farms, Inc. customer review by GetHuman user ~gr8faith from November 25th, 2017

Background on ~gr8faith's case

GetHuman: ~gr8faith - can you tell our other Bob Evans Farms, Inc. customers when your case took place?
~gr8faith: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Bob Evans Farms, Inc., and if so, how?
~gr8faith: I used a help page I found on the GetHuman Bob Evans Farms, Inc. customer service contact info page: Contact Bob Evans Farms, Inc. Customer Service
GetHuman: And which of these common Bob Evans Farms, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~gr8faith a list of common Bob Evans Farms, Inc. problems)
~gr8faith: "Overcharge/Strange charge" was why I was trying to contact.

~gr8faith's review of Bob Evans Farms, Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's Bob Evans Farms, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gr8faith: Heath, Ohio restaurant...We were our way out of town but decided to eat before heading out. Waited ** min. and finally asked another her waitress if we had been forgotten. Finally came....but no one came to see if we needed anything else. Let our folks know we would be late and why. They said it was no surprise. Zanesville and Lancaster were both known for slow service as well.
GetHuman: Let's quantify your experience contacting Bob Evans Farms, Inc.. On a scale of 1 to 5, how easy is it go get help on a Bob Evans Farms, Inc. problem?
~gr8faith: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gr8faith: I'd give them a one out of five on communication.
GetHuman: And what about Bob Evans Farms, Inc.'s ability to quickly and effectively address your problem?
~gr8faith: For that I would say four out of five.
GetHuman: And finally- any advice for other Bob Evans Farms, Inc. customers?
~gr8faith: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Bob Evans Farms, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gr8faith taken from his Bob Evans Farms, Inc. customer service problem that occurred on November 21st, 2017.

Bob Evans Farms, Inc.

2.25 of 5 stars | 43 reviews

~gr8faith's Bob Evans Farms, Inc. Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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