Bob Evans Farms, Inc.: We just came back from the South High store . W...

A Bob Evans Farms, Inc. customer review by GetHuman user ~Gary Preston from November 25th, 2017

Background on ~Gary Preston's case

GetHuman: ~Gary Preston - can you tell our other Bob Evans Farms, Inc. customers when your case took place?
~Gary Preston: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to Bob Evans Farms, Inc., and if so, how?
~Gary Preston: I used a help page I found on the GetHuman Bob Evans Farms, Inc. customer service contact info page: Contact Bob Evans Farms, Inc. Customer Service
GetHuman: And which of these common Bob Evans Farms, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Gary Preston a list of common Bob Evans Farms, Inc. problems)
~Gary Preston: "Delivery problem" was why I was trying to contact.

~Gary Preston's review of Bob Evans Farms, Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's Bob Evans Farms, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gary Preston: We just came back from the South High store . We got there around **:** Had a great waitress . At times there was no one in the grill area . We waited and waited for our food . When we did see someone there they didn't look like they were cooking or getting our orders done . After about ** minutes we finally got our food . It was good but very late . They weren't busy at all . Yes there was other customers seated but they were not that busy . Others have told me that the service has gone way below where it was several months back . We are seeing this also . I hope they don't force us to go somewhere else for food . Just thought you needed to know . Best regards , G.P.
GetHuman: Let's quantify your experience contacting Bob Evans Farms, Inc.. On a scale of 1 to 5, how easy is it go get help on a Bob Evans Farms, Inc. problem?
~Gary Preston: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gary Preston: I'd give them a three out of five on communication.
GetHuman: And what about Bob Evans Farms, Inc.'s ability to quickly and effectively address your problem?
~Gary Preston: For that I would say one out of five.
GetHuman: And finally- any advice for other Bob Evans Farms, Inc. customers?
~Gary Preston: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Bob Evans Farms, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gary Preston taken from his Bob Evans Farms, Inc. customer service problem that occurred on November 18th, 2017.

Bob Evans Farms, Inc.

2.25 of 5 stars | 43 reviews

~Gary Preston's Bob Evans Farms, Inc. Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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