Bob Evans Farms, Inc.: I ordered a take out online and it went to the...

A Bob Evans Farms, Inc. customer review by GetHuman user ~d. Nelson from November 25th, 2017

Background on ~d. Nelson's case

GetHuman: ~d. Nelson - can you tell our other Bob Evans Farms, Inc. customers when your case took place?
~d. Nelson: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Bob Evans Farms, Inc., and if so, how?
~d. Nelson: I used a help page I found on the GetHuman Bob Evans Farms, Inc. customer service contact info page: Contact Bob Evans Farms, Inc. Customer Service
GetHuman: And which of these common Bob Evans Farms, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~d. Nelson a list of common Bob Evans Farms, Inc. problems)
~d. Nelson: "Overcharge/Strange charge" was why I was trying to contact.

~d. Nelson's review of Bob Evans Farms, Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's Bob Evans Farms, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~d. Nelson: I ordered a take out online and it went to the wrong restaurant. I've ordered online before and this never happened before. That was resolved by taking the order here and not double charging for it. But, the manager didn't tell me what happened and the clerk at take out was clueless. So I waited at the counter for ** minutes while nothing was done about my order. The clerk went back to the kitchen to ask the manager about it after I asked what's going on. The manager sent him back to me just as clueless as before. I had to shout for her before she came out and finally explained what happened. I've been coming to this Bob Evans for years and I'm really disappointed in this experience. This is the Potomac Mills Bob Evans in Woodbridge, Virginia.
GetHuman: Let's quantify your experience contacting Bob Evans Farms, Inc.. On a scale of 1 to 5, how easy is it go get help on a Bob Evans Farms, Inc. problem?
~d. Nelson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~d. Nelson: I'd give them a five out of five on communication.
GetHuman: And what about Bob Evans Farms, Inc.'s ability to quickly and effectively address your problem?
~d. Nelson: For that I would say two out of five.
GetHuman: And finally- any advice for other Bob Evans Farms, Inc. customers?
~d. Nelson: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Bob Evans Farms, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~d. Nelson taken from his Bob Evans Farms, Inc. customer service problem that occurred on November 18th, 2017.

Bob Evans Farms, Inc.

2.25 of 5 stars | 43 reviews

~d. Nelson's Bob Evans Farms, Inc. Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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