Bob's Discount Furniture: I waited for a half hour and hung up because I...
A Bob's Discount Furniture customer review by GetHuman user GetHuman-176169 from November 6th, 2017
Background on GetHuman-176169's case
GetHuman: GetHuman-176169 - can you tell our other Bob's Discount Furniture customers when your case took place?
GetHuman-176169: Yes. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Bob's Discount Furniture, and if so, how?
GetHuman: And which of these common Bob's Discount Furniture customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-176169 a list of common Bob's Discount Furniture problems)
GetHuman-176169: "Track order" was why I was trying to call.
GetHuman-176169's review of Bob's Discount Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Bob's Discount Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-176169: I waited for a half hour and hung up because I was never connected to a representative. Bob's needs to do better with the handling of their customer service calls. It ssems as if once they have your money they give you the run around if you have a problem.
GetHuman: Let's quantify your experience contacting Bob's Discount Furniture. On a scale of 1 to 5, how easy is it go get help on a Bob's Discount Furniture problem?
GetHuman-176169: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-176169: I'd give them a five out of five on communication.
GetHuman: And what about Bob's Discount Furniture's ability to quickly and effectively address your problem?
GetHuman-176169: For that I would say one out of five.
GetHuman: And finally- any advice for other Bob's Discount Furniture customers?
GetHuman-176169: Call them early in the day or late. Don't forget any personal or account information you might need for Bob's Discount Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-176169 taken from his Bob's Discount Furniture customer service problem that occurred on October 30th, 2017.