Bob's Discount Furniture: I would like to take this opportunity to commen...
A Bob's Discount Furniture customer review by GetHuman user ~Radius04 from November 4th, 2017
Background on ~Radius04's case
GetHuman: ~Radius04 - can you tell our other Bob's Discount Furniture customers when your case took place?
~Radius04: Sure. It was evening, on October 30th.
GetHuman: Did you reach out to Bob's Discount Furniture, and if so, how?
GetHuman: And which of these common Bob's Discount Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~Radius04 a list of common Bob's Discount Furniture problems)
~Radius04: "Installation/delivery" was why I was trying to call.
~Radius04's review of Bob's Discount Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Bob's Discount Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Radius04: I would like to take this opportunity to commend your customer service rep Brittany Molcan for her outstanding help in solving an issue I had inadvertently caused. Having spent ** years in customer support in the computer and telecommunications sectors I understand excellent customer service when I see it. She has a fantastic phone presence, asked the correct questions to completely understand my predicament and showed empathy in solving my problem. I wish I had a team full of reps like Brittany's when I was managing in my prior career. Brittany is a great representative of Bob's Stores and she deserves all the credit in my praising Bob's Stores to others and I will be a customer of Bob's for the rest of my life. Brittany I thank you for the opportunity to finally receive help from the best of the best. Thank you.* *Richard Dillon*** Andrew St., Unit ***Manchester, NH *****
GetHuman: Let's quantify your experience contacting Bob's Discount Furniture. On a scale of 1 to 5, how easy is it go get help on a Bob's Discount Furniture problem?
~Radius04: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Radius04: I'd give them a four out of five on communication.
GetHuman: And what about Bob's Discount Furniture's ability to quickly and effectively address your problem?
~Radius04: For that I would say five out of five.
GetHuman: And finally- any advice for other Bob's Discount Furniture customers?
~Radius04: Call them early in the day or late. Don't forget any personal or account information you might need for Bob's Discount Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Radius04 taken from his Bob's Discount Furniture customer service problem that occurred on October 30th, 2017.