Bonefish Grill: The waiter took about ** minutes before coming...
A Bonefish Grill customer review by GetHuman user GetHuman-155732 from November 1st, 2017
Background on GetHuman-155732's case
GetHuman: GetHuman-155732 - can you tell our other Bonefish Grill customers when your case took place?
GetHuman-155732: Yeah. It was evening, on October 29th.
GetHuman: Did you reach out to Bonefish Grill, and if so, how?
GetHuman: And which of these common Bonefish Grill customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-155732 a list of common Bonefish Grill problems)
GetHuman-155732: "Delivery problem" was why I was trying to call.
GetHuman-155732's review of Bonefish Grill customer service
GetHuman: So how would you sum up your experience for GetHuman's Bonefish Grill customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-155732: The waiter took about ** minutes before coming to our table to take our order. He questioned my order and I asked me if I was sure I wanted to order french fries since my husband was already ordering some. When he brought out the food, he brought an already used tartar sauce. The tartar sauce had a piece of fish at the bottom of it. When it was brought to his attention he just said "OK, I'll bring you another one" as if it was not a big deal. I asked him to please refill my water and he did not. Also, all dishes seem to come with a side of vegetables and sausage. It is not mentioned in the menu and they don't let you know. I don't eat pork and this was disappointing. The whole experience was not worth the money. We are not going back.
GetHuman: Let's quantify your experience contacting Bonefish Grill. On a scale of 1 to 5, how easy is it go get help on a Bonefish Grill problem?
GetHuman-155732: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-155732: I'd give them a three out of five on communication.
GetHuman: And what about Bonefish Grill's ability to quickly and effectively address your problem?
GetHuman-155732: For that I would say four out of five.
GetHuman: And finally- any advice for other Bonefish Grill customers?
GetHuman-155732: Call them early in the day or late. Don't forget any personal or account information you might need for Bonefish Grill to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-155732 taken from his Bonefish Grill customer service problem that occurred on October 29th, 2017.