BookIt.com: I tried to find out about a refund I was entitl...
A BookIt.com customer review by GetHuman user ~Terry from November 28th, 2017
Background on ~Terry's case
GetHuman: ~Terry - can you tell our other BookIt.com customers when your case took place?
~Terry: Yeah. It was morning, on November 23rd.
GetHuman: Did you reach out to BookIt.com, and if so, how?
GetHuman: And which of these common BookIt.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Terry a list of common BookIt.com problems)
~Terry: "Overcharge/Strange charge" was why I was trying to call.
~Terry's review of BookIt.com customer service
GetHuman: So how would you sum up your experience for GetHuman's BookIt.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Terry: I tried to find out about a refund I was entitled to for leaving the hotel one day early. Notified * days in advance. Was hung up on * times. Still don't have an answer.
GetHuman: Let's quantify your experience contacting BookIt.com. On a scale of 1 to 5, how easy is it go get help on a BookIt.com problem?
~Terry: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Terry: I'd give them a four out of five on communication.
GetHuman: And what about BookIt.com's ability to quickly and effectively address your problem?
~Terry: For that I would say three out of five.
GetHuman: And finally- any advice for other BookIt.com customers?
~Terry: Call them early in the day or late. Don't forget any personal or account information you might need for BookIt.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Terry taken from his BookIt.com customer service problem that occurred on November 23rd, 2017.