Waived cancellation fee from bookit.com because...

A BookIt.com customer review by GetHuman user GetHuman-16460 from November 17th, 2017

Background on GetHuman-16460's case

GetHuman: GetHuman-16460 - can you tell our other BookIt.com customers when your case took place?
GetHuman-16460: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to BookIt.com, and if so, how?
GetHuman-16460: I used the 888-782-9722 number I found for on the GetHuman BookIt.com customer phone number page I was on: BookIt.com Customer Service Phone Number
GetHuman: And which of these common BookIt.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-16460 a list of common BookIt.com problems)
GetHuman-16460: "Complaint" was why I was trying to call.

GetHuman-16460's review of BookIt.com customer service

GetHuman: So how would you sum up your experience for GetHuman's BookIt.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-16460: Waived cancellation fee from bookit.com because website couldn't process. Handled cancellation easily and quickly once I got in touch with someone.
GetHuman: Let's quantify your experience contacting BookIt.com. On a scale of 1 to 5, how easy is it go get help on a BookIt.com problem?
GetHuman-16460: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-16460: I'd give them a one out of five on communication.
GetHuman: And what about BookIt.com's ability to quickly and effectively address your problem?
GetHuman-16460: For that I would say five out of five.
GetHuman: And finally- any advice for other BookIt.com customers?
GetHuman-16460: Call them early in the day or late. Don't forget any personal or account information you might need for BookIt.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-16460 taken from his BookIt.com customer service problem that occurred on November 13th, 2017.


1.75 of 5 stars | 25 reviews

GetHuman-16460's BookIt.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like BookIt.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with BookIt.com in any way.

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