BookIt.com: refund issue
A BookIt.com customer review by GetHuman user GetHuman-melanie27 from December 1st, 2017
Background on GetHuman-melanie27's case
GetHuman: GetHuman-melanie27 - can you tell our other BookIt.com customers when your case took place?
GetHuman-melanie27: Yeah. It was evening, on November 22nd.
GetHuman: Did you reach out to BookIt.com, and if so, how?
GetHuman: And which of these common BookIt.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-melanie27 a list of common BookIt.com problems)
GetHuman-melanie27: "Make a booking" was why I was trying to call.
GetHuman-melanie27's review of BookIt.com customer service
GetHuman: So how would you sum up your experience for GetHuman's BookIt.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-melanie27: refund issue
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-melanie27: I purchased two airline tickets on Dec. **. I called on Dec. ** because I had been charged twice- by both Book It and American Air. They assured me that one of those charges would be removed. It still hasn't and my credit card bill is due on Jan. **. If still standing by then, they will charge interest.
GetHuman: Let's quantify your experience contacting BookIt.com. On a scale of 1 to 5, how easy is it go get help on a BookIt.com problem?
GetHuman-melanie27: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-melanie27: I'd give them a one out of five on communication.
GetHuman: And what about BookIt.com's ability to quickly and effectively address your problem?
GetHuman-melanie27: For that I would say two out of five.
GetHuman: And finally- any advice for other BookIt.com customers?
GetHuman-melanie27: Call them early in the day or late. Don't forget any personal or account information you might need for BookIt.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-melanie27 taken from his BookIt.com customer service problem that occurred on November 22nd, 2017.