Burger King: Got call from Dist. Mgr of BK in Barstow, CA. H...
A Burger King customer review by GetHuman user ~Mtnohioan from November 18th, 2017
Background on ~Mtnohioan's case
GetHuman: ~Mtnohioan - can you tell our other Burger King customers when your case took place?
~Mtnohioan: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Burger King, and if so, how?
GetHuman: And which of these common Burger King customer issues best describes the reason you wanted to talk to them?
(Shows ~Mtnohioan a list of common Burger King problems)
~Mtnohioan: "Overcharge/Strange charge" was why I was trying to call.
~Mtnohioan's review of Burger King customer service
GetHuman: So how would you sum up your experience for GetHuman's Burger King customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mtnohioan: Got call from Dist. Mgr of BK in Barstow, CA. He was very sorry but they had problems getting infoi to him about my double charges. Then he implied I was a liar! Wanted copy of my bank statement to verify charges. I feel I did all I needed for any good company to verify and refund my money. Ended up telling him to keep the money and hung up. I will NEVER spend a penny in a BK again!!!
GetHuman: Let's quantify your experience contacting Burger King. On a scale of 1 to 5, how easy is it go get help on a Burger King problem?
~Mtnohioan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mtnohioan: I'd give them a one out of five on communication.
GetHuman: And what about Burger King's ability to quickly and effectively address your problem?
~Mtnohioan: For that I would say two out of five.
GetHuman: And finally- any advice for other Burger King customers?
~Mtnohioan: Call them early in the day or late. Don't forget any personal or account information you might need for Burger King to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mtnohioan taken from his Burger King customer service problem that occurred on November 17th, 2017.