CVS: C alled in * prescriptionsfor refill,* hrs afte...
A CVS customer review by GetHuman user ~Jim from November 14th, 2017
Background on ~Jim's case
GetHuman: ~Jim - can you tell our other CVS customers when your case took place?
~Jim: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to CVS, and if so, how?
GetHuman: And which of these common CVS customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim a list of common CVS problems)
~Jim: "Make a purchase" was why I was trying to call.
~Jim's review of CVS customer service
GetHuman: So how would you sum up your experience for GetHuman's CVS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim: C alled in * prescriptionsfor refill,* hrs after promised time, they were still working on * prescription. The other * had not been entered. It appears no one reads the call-ins entirely.I had to wait * times to get my prescriptions and even then had to drive an extra ** niles to get them all. Store *****. Very unhappy about service here.
GetHuman: Let's quantify your experience contacting CVS. On a scale of 1 to 5, how easy is it go get help on a CVS problem?
~Jim: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim: I'd give them a three out of five on communication.
GetHuman: And what about CVS's ability to quickly and effectively address your problem?
~Jim: For that I would say five out of five.
GetHuman: And finally- any advice for other CVS customers?
~Jim: Call them early in the day or late. Don't forget any personal or account information you might need for CVS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim taken from his CVS customer service problem that occurred on November 13th, 2017.