CVS: STR***** Heiped By:Lai she is a BAD cashier I n...
A CVS customer review by GetHuman user GetHuman-79984 from November 17th, 2017
Background on GetHuman-79984's case
GetHuman: GetHuman-79984 - can you tell our other CVS customers when your case took place?
GetHuman-79984: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to CVS, and if so, how?
GetHuman: And which of these common CVS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-79984 a list of common CVS problems)
GetHuman-79984: "Track order" was why I was trying to call.
GetHuman-79984's review of CVS customer service
GetHuman: So how would you sum up your experience for GetHuman's CVS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-79984: STR***** Heiped By:Lai she is a BAD cashier I never seen, that happen before the last Christmas, CVS has a lot of customers waiting for the line, I was standing behind a women for waiting and no cashier said any direction for us where should we stand for wait for the line, I saw a women waiting and I was stand behind her, after * to * mins, I got Lai yelling me jumping into the line but I wasn't, I was following behind the same women, why she didn't explain to the customer where the line end instead yelling me jumping into the line.*today I visited your store again, Lai was same as usual no friendly, no smile, never say hi at the beginning, never say thank you at the end. What is customer service? I'll not go to that CVS again because I don't to get that horrible customer service again.
GetHuman: Let's quantify your experience contacting CVS. On a scale of 1 to 5, how easy is it go get help on a CVS problem?
GetHuman-79984: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-79984: I'd give them a two out of five on communication.
GetHuman: And what about CVS's ability to quickly and effectively address your problem?
GetHuman-79984: For that I would say five out of five.
GetHuman: And finally- any advice for other CVS customers?
GetHuman-79984: Call them early in the day or late. Don't forget any personal or account information you might need for CVS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-79984 taken from his CVS customer service problem that occurred on November 12th, 2017.