CarFax: You will never be able to speak to a person. Yo...
A CarFax customer review by GetHuman user ~Hate carfax from November 10th, 2017
Background on ~Hate carfax's case
GetHuman: ~Hate carfax - can you tell our other CarFax customers when your case took place?
~Hate carfax: Yeah. It was morning, on November 3rd.
GetHuman: Did you reach out to CarFax, and if so, how?
GetHuman: And which of these common CarFax customer issues best describes the reason you wanted to talk to them?
(Shows ~Hate carfax a list of common CarFax problems)
~Hate carfax: "Dispute a Report" was why I was trying to contact.
~Hate carfax's review of CarFax customer service
GetHuman: So how would you sum up your experience for GetHuman's CarFax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hate carfax: You will never be able to speak to a person. You are sent into phone tree **** then a message will tell you to email them your questions. Hit zero and the phone tree will tell you an operator is not available.
GetHuman: Let's quantify your experience contacting CarFax. On a scale of 1 to 5, how easy is it go get help on a CarFax problem?
~Hate carfax: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hate carfax: I'd give them a three out of five on communication.
GetHuman: And what about CarFax's ability to quickly and effectively address your problem?
~Hate carfax: For that I would say one out of five.
GetHuman: And finally- any advice for other CarFax customers?
~Hate carfax: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for CarFax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hate carfax taken from his CarFax customer service problem that occurred on November 3rd, 2017.