Chase Debit Card: Chase customer svc. reps tell customers mislead...
A Chase Debit Card customer review by GetHuman user ~Escobarb from October 31st, 2017
Background on ~Escobarb's case
GetHuman: ~Escobarb - can you tell our other Chase Debit Card customers when your case took place?
~Escobarb: Yes I can. It was afternoon, on October 28th.
GetHuman: Did you reach out to Chase Debit Card, and if so, how?
GetHuman: And which of these common Chase Debit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Escobarb a list of common Chase Debit Card problems)
~Escobarb: "Dispute a Charge" was why I was trying to call.
~Escobarb's review of Chase Debit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase Debit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Escobarb: Chase customer svc. reps tell customers misleading info and make no effort to rectify their mistakes. Case in point, my card was deactivated by Chase due to a negative balance of ** cents. When Unemployment benefits posted, I was told the direct payment card would immediately reactivate. I scheduled a job interview for today based on the funds being available on the card to pay for my commute. Today, Chase acct. mgr. Shawn advised it will take an ADDITIONAL *-* business days for my debit card to reactivate. This is unacceptable because when I found out the card was deactivated, Chase never told me it would take an additional *-* days to activate the card. I will contact NYS Dept. of Labor to have my UI benefits switched to a different financial institution.
GetHuman: Let's quantify your experience contacting Chase Debit Card. On a scale of 1 to 5, how easy is it go get help on a Chase Debit Card problem?
~Escobarb: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Escobarb: I'd give them a five out of five on communication.
GetHuman: And what about Chase Debit Card's ability to quickly and effectively address your problem?
~Escobarb: For that I would say five out of five.
GetHuman: And finally- any advice for other Chase Debit Card customers?
~Escobarb: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Debit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Escobarb taken from his Chase Debit Card customer service problem that occurred on October 28th, 2017.