Chase Debit Card: Chase financial advisor misled me by telling me...
A Chase Debit Card customer review by GetHuman user GetHuman-184677 from October 31st, 2017
Background on GetHuman-184677's case
GetHuman: GetHuman-184677 - can you tell our other Chase Debit Card customers when your case took place?
GetHuman-184677: Yeah. It was evening, on October 27th.
GetHuman: Did you reach out to Chase Debit Card, and if so, how?
GetHuman: And which of these common Chase Debit Card customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-184677 a list of common Chase Debit Card problems)
GetHuman-184677: "Account Access" was why I was trying to call.
GetHuman-184677's review of Chase Debit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase Debit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-184677: Chase financial advisor misled me by telling me when my UI funds posted to my account, my Chase Debit Card would become activated immediately. When UI funds posted, Chase then changed their story that it would take *-* business days for my direct payment card to be re-activated. This cost me a potential job because I scheduled an interview for the day the UI funds were to be available, only to find out that Chase was holding my funds hostage (no doubt for interest purposes) an additional *-* days. I spoke to Emma, a financial advisor at Chase and Shawn, the debit card account mgr. at Chase, both of whom could not and*or would not rectify Chase's error. I will now contact the NYS Dept. of Labor to close this Chase debit account and will use direct deposit with another financial institution.
GetHuman: Let's quantify your experience contacting Chase Debit Card. On a scale of 1 to 5, how easy is it go get help on a Chase Debit Card problem?
GetHuman-184677: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-184677: I'd give them a five out of five on communication.
GetHuman: And what about Chase Debit Card's ability to quickly and effectively address your problem?
GetHuman-184677: For that I would say three out of five.
GetHuman: And finally- any advice for other Chase Debit Card customers?
GetHuman-184677: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Debit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-184677 taken from his Chase Debit Card customer service problem that occurred on October 27th, 2017.