CheapOair: My ticket was cancelled, and a reason was not p...

A CheapOair customer review by GetHuman user GetHuman-253341 from November 20th, 2017

Background on GetHuman-253341's case

GetHuman: GetHuman-253341 - can you tell our other CheapOair customers when your case took place?
GetHuman-253341: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to CheapOair, and if so, how?
GetHuman-253341: I used the 845-848-0246 number I found for on the GetHuman CheapOair customer phone number page I was on: CheapOair Customer Service Phone Number
GetHuman: And which of these common CheapOair customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-253341 a list of common CheapOair problems)
GetHuman-253341: "Baggage problem" was why I was trying to call.

GetHuman-253341's review of CheapOair customer service

GetHuman: So how would you sum up your experience for GetHuman's CheapOair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-253341: My ticket was cancelled, and a reason was not provided. The representative only attempted to book me on a new flight. When I asked questions, he interrupted me to attempt a new sale.
GetHuman: Let's quantify your experience contacting CheapOair. On a scale of 1 to 5, how easy is it go get help on a CheapOair problem?
GetHuman-253341: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-253341: I'd give them a five out of five on communication.
GetHuman: And what about CheapOair's ability to quickly and effectively address your problem?
GetHuman-253341: For that I would say four out of five.
GetHuman: And finally- any advice for other CheapOair customers?
GetHuman-253341: Call them early in the day or late. Don't forget any personal or account information you might need for CheapOair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-253341 taken from his CheapOair customer service problem that occurred on November 11th, 2017.

CheapOair

1.50 of 5 stars | 67 reviews

GetHuman-253341's CheapOair Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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