CheapTickets: I called to report suspected fraud on my accoun...

A CheapTickets customer review by GetHuman user GetHuman-82017 from November 25th, 2017

Background on GetHuman-82017's case

GetHuman: GetHuman-82017 - can you tell our other CheapTickets customers when your case took place?
GetHuman-82017: Yeah. It was evening, on November 22nd.
GetHuman: Did you reach out to CheapTickets, and if so, how?
GetHuman-82017: I used the 844-766-5452 number I found for on the GetHuman CheapTickets customer phone number page I was on: CheapTickets Customer Service Phone Number
GetHuman: And which of these common CheapTickets customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-82017 a list of common CheapTickets problems)
GetHuman-82017: "Baggage problem" was why I was trying to call.

GetHuman-82017's review of CheapTickets customer service

GetHuman: So how would you sum up your experience for GetHuman's CheapTickets customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-82017: I called to report suspected fraud on my account on ******** and sent email to revenue protection same date, no response.ergo this call. no help
GetHuman: Let's quantify your experience contacting CheapTickets. On a scale of 1 to 5, how easy is it go get help on a CheapTickets problem?
GetHuman-82017: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-82017: I'd give them a five out of five on communication.
GetHuman: And what about CheapTickets's ability to quickly and effectively address your problem?
GetHuman-82017: For that I would say one out of five.
GetHuman: And finally- any advice for other CheapTickets customers?
GetHuman-82017: Call them early in the day or late. Don't forget any personal or account information you might need for CheapTickets to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-82017 taken from his CheapTickets customer service problem that occurred on November 22nd, 2017.

CheapTickets

2.33 of 5 stars | 28 reviews

GetHuman-82017's CheapTickets Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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