CheapTickets: I made reservation that had short grace period...

A CheapTickets customer review by GetHuman user GetHuman-167982 from November 25th, 2017

Background on GetHuman-167982's case

GetHuman: GetHuman-167982 - can you tell our other CheapTickets customers when your case took place?
GetHuman-167982: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to CheapTickets, and if so, how?
GetHuman-167982: I used the 844-766-5452 number I found for on the GetHuman CheapTickets customer phone number page I was on: CheapTickets Customer Service Phone Number
GetHuman: And which of these common CheapTickets customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-167982 a list of common CheapTickets problems)
GetHuman-167982: "Frequent flyer program" was why I was trying to call.

GetHuman-167982's review of CheapTickets customer service

GetHuman: So how would you sum up your experience for GetHuman's CheapTickets customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-167982: I made reservation that had short grace period to change. I called CheapTickets for * hours and never got an answer except for promotion & they hung up on me! I will never use Cheap Tickets again & I am contacting the Better Business Bureau!!!
GetHuman: Let's quantify your experience contacting CheapTickets. On a scale of 1 to 5, how easy is it go get help on a CheapTickets problem?
GetHuman-167982: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-167982: I'd give them a one out of five on communication.
GetHuman: And what about CheapTickets's ability to quickly and effectively address your problem?
GetHuman-167982: For that I would say one out of five.
GetHuman: And finally- any advice for other CheapTickets customers?
GetHuman-167982: Call them early in the day or late. Don't forget any personal or account information you might need for CheapTickets to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-167982 taken from his CheapTickets customer service problem that occurred on November 19th, 2017.


2.33 of 5 stars | 28 reviews

GetHuman-167982's CheapTickets Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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