CheapTickets: coupon
A CheapTickets customer review by GetHuman user GetHuman7404 from December 2nd, 2017
Background on GetHuman7404's case
GetHuman: GetHuman7404 - can you tell our other CheapTickets customers when your case took place?
GetHuman7404: Yes. It was middle of the night, on November 25th.
GetHuman: Did you reach out to CheapTickets, and if so, how?
GetHuman: And which of these common CheapTickets customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman7404 a list of common CheapTickets problems)
GetHuman7404: "Missing item" was why I was trying to call.
GetHuman7404's review of CheapTickets customer service
GetHuman: So how would you sum up your experience for GetHuman's CheapTickets customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman7404: coupon
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman7404: I used a coupon code on the website but when I hit the button "complete booking," my card was charged the full-price, as if the coupon had never existed! I did this all within a *-minute window, so I know my session didn't expire. I called customer service twice and they won't honor the coupon, they say I should've read the T&C more closely?!
GetHuman: Let's quantify your experience contacting CheapTickets. On a scale of 1 to 5, how easy is it go get help on a CheapTickets problem?
GetHuman7404: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman7404: I'd give them a five out of five on communication.
GetHuman: And what about CheapTickets's ability to quickly and effectively address your problem?
GetHuman7404: For that I would say four out of five.
GetHuman: And finally- any advice for other CheapTickets customers?
GetHuman7404: Call them early in the day or late. Don't forget any personal or account information you might need for CheapTickets to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman7404 taken from his CheapTickets customer service problem that occurred on November 25th, 2017.