Columbia Gas of Ohio: The customer service reps are horrible. The se...
A Columbia Gas of Ohio customer review by GetHuman user ~concerned consumer from November 24th, 2017
Background on ~concerned consumer's case
GetHuman: ~concerned consumer - can you tell our other Columbia Gas of Ohio customers when your case took place?
~concerned consumer: Sure. It was late at night, on November 20th.
GetHuman: Did you reach out to Columbia Gas of Ohio, and if so, how?
GetHuman: And which of these common Columbia Gas of Ohio customer issues best describes the reason you wanted to talk to them?
(Shows ~concerned consumer a list of common Columbia Gas of Ohio problems)
~concerned consumer: "Complaint" was why I was trying to call.
~concerned consumer's review of Columbia Gas of Ohio customer service
GetHuman: So how would you sum up your experience for GetHuman's Columbia Gas of Ohio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~concerned consumer: The customer service reps are horrible. The service hours are horrible. It's a shame I do not have a choice and an alternative gas company to deal with, its frustrating!!!!
GetHuman: Let's quantify your experience contacting Columbia Gas of Ohio. On a scale of 1 to 5, how easy is it go get help on a Columbia Gas of Ohio problem?
~concerned consumer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~concerned consumer: I'd give them a three out of five on communication.
GetHuman: And what about Columbia Gas of Ohio's ability to quickly and effectively address your problem?
~concerned consumer: For that I would say five out of five.
GetHuman: And finally- any advice for other Columbia Gas of Ohio customers?
~concerned consumer: Call them early in the day or late. Don't forget any personal or account information you might need for Columbia Gas of Ohio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~concerned consumer taken from his Columbia Gas of Ohio customer service problem that occurred on November 20th, 2017.