Comcast is horrible because we've waited two ye...
A Comcast customer review by GetHuman user ~fed up with xfinity from November 25th, 2017
Background on ~fed up with xfinity's case
GetHuman: ~fed up with xfinity - can you tell our other Comcast customers when your case took place?
~fed up with xfinity: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~fed up with xfinity a list of common Comcast problems)
~fed up with xfinity: "Service problem" was why I was trying to call.
~fed up with xfinity's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fed up with xfinity: Comcast is horrible because we've waited two years to get cable and all we've had is problems it's so slow can't watch anything because it's not connecting to platform and can't watch a movie even with the kids. Customer service is horrible and it's they don't care one bit about the customer, I will be contacting the bbb because even the package I was supposed to get is somehow not there or because it's advertised online are you kidding me:(
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~fed up with xfinity: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fed up with xfinity: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~fed up with xfinity: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~fed up with xfinity: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fed up with xfinity taken from his Comcast customer service problem that occurred on November 23rd, 2017.