Comcast: Excellent service* given all options for a rath...

A Comcast customer review by GetHuman user ~???? one who knows quality ser from November 22nd, 2017

Background on ~???? one who knows quality ser's case

GetHuman: ~???? one who knows quality ser - can you tell our other Comcast customers when your case took place?
~???? one who knows quality ser: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Comcast, and if so, how?
~???? one who knows quality ser: I used the 800-266-2278 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~???? one who knows quality ser a list of common Comcast problems)
~???? one who knows quality ser: "Pay bill" was why I was trying to call.

~???? one who knows quality ser's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~???? one who knows quality ser: Excellent service* given all options for a rather complicated*arrangement* bright,alert customer service representative*who answered all my concerns promptly in excellent English.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~???? one who knows quality ser: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~???? one who knows quality ser: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~???? one who knows quality ser: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~???? one who knows quality ser: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~???? one who knows quality ser taken from his Comcast customer service problem that occurred on November 14th, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~???? one who knows quality ser's Comcast Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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