Comcast: My call was answered immediately. I explained...
A Comcast customer review by GetHuman user GetHuman-135770 from November 23rd, 2017
Background on GetHuman-135770's case
GetHuman: GetHuman-135770 - can you tell our other Comcast customers when your case took place?
GetHuman-135770: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-135770 a list of common Comcast problems)
GetHuman-135770: "Update account information" was why I was trying to call.
GetHuman-135770's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-135770: My call was answered immediately. I explained my problem, the Comcast rep. said she was going to transfer my call to the appropriate department, and after waiting * minutes for someone to answer the phone I hung up.*Is there a worse company in the country? My community threw them out and contracted with someone else.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-135770: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-135770: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-135770: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-135770: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-135770 taken from his Comcast customer service problem that occurred on November 21st, 2017.