Promise, promises. Comcast sure can talk the ta...
A Comcast customer review by GetHuman user ~Felicia from November 25th, 2017
Background on ~Felicia's case
GetHuman: ~Felicia - can you tell our other Comcast customers when your case took place?
~Felicia: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Felicia a list of common Comcast problems)
~Felicia: "Account access" was why I was trying to call.
~Felicia's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Felicia: Promise, promises. Comcast sure can talk the talk.*Yes....you reach a live person, only to be told a case is being created and my complaints*concerns would be sent to 'my local Comcast'....who will contact me within **hrs. I'm again having problems with this crappy service AND I have to wait until someone calls me back. I'll wait...right now I have no choice....but I'm definitely calling AT&T. I'm so regretting letting my husband talk me into switching from them in the *st place. And why do my calls ALWAYS dropped when I select the prompt to speak to an agent, when calling *- ***Comcast?
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Felicia: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Felicia: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Felicia: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Felicia: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Felicia taken from his Comcast customer service problem that occurred on November 16th, 2017.