Comcast: They *) would not change the primary name over...
A Comcast customer review by GetHuman user ~Conned Customer from November 26th, 2017
Background on ~Conned Customer's case
GetHuman: ~Conned Customer - can you tell our other Comcast customers when your case took place?
~Conned Customer: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Conned Customer a list of common Comcast problems)
~Conned Customer: "Technical support" was why I was trying to call.
~Conned Customer's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Conned Customer: They *) would not change the primary name over the phone-- has to be done in person-- NO service center in my area!!**) when I said I'd had no WIFI for * wks and wanted it fixed AND a credit to my acct, she "claimed" her system was down and could not address the problem. *IT ISN'T ABOUT THE CUSTOMER-- IT IS ALL ABOUT COMCAST AND THEIR CON GAMES TO COLLECT FEES!!!!!!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Conned Customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Conned Customer: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Conned Customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Conned Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Conned Customer taken from his Comcast customer service problem that occurred on November 24th, 2017.