Comcast: They replaced my modem yesterday, Sunday...
A Comcast customer review by GetHuman user GetHuman-436553 from November 27th, 2017
Background on GetHuman-436553's case
GetHuman: GetHuman-436553 - can you tell our other Comcast customers when your case took place?
GetHuman-436553: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-436553 a list of common Comcast problems)
GetHuman-436553: "Cancel service" was why I was trying to call.
GetHuman-436553's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-436553: They replaced my modem yesterday, Sunday *******. And my computer has never run this slow. After the tech left I noticed the new modem is a very old one from years ago. If they can't provide me with an to date fast modem as they've been promising when they leave messages on my phone, I will cancel everything.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-436553: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-436553: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-436553: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-436553: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-436553 taken from his Comcast customer service problem that occurred on November 23rd, 2017.