Comcast: This is the most horrible cable service ever.Ev...
A Comcast customer review by GetHuman user ~pissed off consumer from November 21st, 2017
Background on ~pissed off consumer's case
GetHuman: ~pissed off consumer - can you tell our other Comcast customers when your case took place?
~pissed off consumer: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off consumer a list of common Comcast problems)
~pissed off consumer: "Overcharge/Strange charge" was why I was trying to call.
~pissed off consumer's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off consumer: This is the most horrible cable service ever.Every month our bill is incorrect and every month we are on the phone with them for atleast ** minutes attempting to correct their errors.And just today we called to make a payment and the rep argued with us that our service had been disconnected and so they would have to charge us a fee to restore our service(that was not disconnected).I'm sure they searched the entire country for the most incompetent people and employed them all at Comcast.I will be so glad to relocate so I can finally have better options for cable*internet services.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~pissed off consumer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off consumer: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~pissed off consumer: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~pissed off consumer: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off consumer taken from his Comcast customer service problem that occurred on November 15th, 2017.