Comcast: When ordering service, the communication coming...
A Comcast customer review by GetHuman user ~Hillel Ben Yochanan from November 24th, 2017
Background on ~Hillel Ben Yochanan's case
GetHuman: ~Hillel Ben Yochanan - can you tell our other Comcast customers when your case took place?
~Hillel Ben Yochanan: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Hillel Ben Yochanan a list of common Comcast problems)
~Hillel Ben Yochanan: "Billing" was why I was trying to call.
~Hillel Ben Yochanan's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hillel Ben Yochanan: When ordering service, the communication coming from the telecommunications expert was very poor with robotic feedback and a strong echoing background with constant drops. Installation appointment was set-up for Monday morning between *am-**am, but still no service at **:**pm. Getting a hold of customer service was ****. Even though a customer service id number was provided with proof of purchase via email from them so that they could reference the order, another ** minutes was spent gathering my new account information as they tried to place me on collection for services rendered to prior tenants living at my newfound apartment. I basically spoke to four different people without any straightforward resolve with them terminating the call. If anything, I'm wondering whether or not I'm going to be provided for services wherewith I was charged for. If you order Xfinity, prepare to waste your entire day in doing nothing but deal with a lot of aggravation.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Hillel Ben Yochanan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hillel Ben Yochanan: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Hillel Ben Yochanan: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Hillel Ben Yochanan: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hillel Ben Yochanan taken from his Comcast customer service problem that occurred on November 17th, 2017.