been with Comcast since **** great,until...

A Comcast customer review by GetHuman user ~ronald maize from November 21st, 2017

Background on ~ronald maize's case

GetHuman: ~ronald maize - can you tell our other Comcast customers when your case took place?
~ronald maize: Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to Comcast, and if so, how?
~ronald maize: I used the 800-266-2278 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~ronald maize a list of common Comcast problems)
~ronald maize: "Cancel Service" was why I was trying to call.

~ronald maize's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ronald maize: been with Comcast since **** great,until **-**-** then a ***%nitemare.its so bad,words cant express it.we have more then ** pages of total garbage.***dozen service calls.we called more times then you can count.we talk to people that are totally worthless.they have missed * appointments.they don't call or anything.they cut us off a lot.* to ** times.they overcharged us several times.they ***** up almost everything.we still have the same issue from December ****.there is lots more lots! u-verse is not in our area.we will find another co. for our bundle.its a shame,comcast was great!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~ronald maize: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ronald maize: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~ronald maize: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~ronald maize: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ronald maize taken from his Comcast customer service problem that occurred on November 12th, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~ronald maize's Comcast Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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