Comfort Inn: Complaint
A Comfort Inn customer review by GetHuman user GetHuman-brinks from December 3rd, 2017
Background on GetHuman-brinks's case
GetHuman: GetHuman-brinks - can you tell our other Comfort Inn customers when your case took place?
GetHuman-brinks: Yes. It was evening, on November 29th.
GetHuman: Did you reach out to Comfort Inn, and if so, how?
GetHuman: And which of these common Comfort Inn customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-brinks a list of common Comfort Inn problems)
GetHuman-brinks: "Change booking" was why I was trying to call.
GetHuman-brinks's review of Comfort Inn customer service
GetHuman: So how would you sum up your experience for GetHuman's Comfort Inn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-brinks: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-brinks: I booked a room at the Quality Inn airport ***** natural bridge Rd St. Louis , Mo.This hotel needs major remodeling,limited parking , hallways that smelled smoky, stained carpet in our room. The patrons were rough looking , loud and many dressed provocative .I was disappointed because I love to come to St. Louis and all that it has to offer. I give this hotel a one star.
GetHuman: Let's quantify your experience contacting Comfort Inn. On a scale of 1 to 5, how easy is it go get help on a Comfort Inn problem?
GetHuman-brinks: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-brinks: I'd give them a five out of five on communication.
GetHuman: And what about Comfort Inn's ability to quickly and effectively address your problem?
GetHuman-brinks: For that I would say five out of five.
GetHuman: And finally- any advice for other Comfort Inn customers?
GetHuman-brinks: Call them early in the day or late. Don't forget any personal or account information you might need for Comfort Inn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-brinks taken from his Comfort Inn customer service problem that occurred on November 29th, 2017.