Consumers Energy Company: I simply called in to make a pymt but was sent...

A Consumers Energy Company customer review by GetHuman user ~avirgo915 from November 10th, 2017

Background on ~avirgo915's case

GetHuman: ~avirgo915 - can you tell our other Consumers Energy Company customers when your case took place?
~avirgo915: Yeah. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Consumers Energy Company, and if so, how?
~avirgo915: I used the 800-477-5050 number I found for on the GetHuman Consumers Energy Company customer phone number page I was on: Consumers Energy Company Customer Service Phone Number
GetHuman: And which of these common Consumers Energy Company customer issues best describes the reason you wanted to talk to them?
(Shows ~avirgo915 a list of common Consumers Energy Company problems)
~avirgo915: "Book appointment" was why I was trying to call.

~avirgo915's review of Consumers Energy Company customer service

GetHuman: So how would you sum up your experience for GetHuman's Consumers Energy Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~avirgo915: I simply called in to make a pymt but was sent thru two different series of IVR prompts. The ivr could not understand my response and announced it would be transferring to a live rep. The call disconnected after * mins of holding...very frustrating
GetHuman: Let's quantify your experience contacting Consumers Energy Company. On a scale of 1 to 5, how easy is it go get help on a Consumers Energy Company problem?
~avirgo915: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~avirgo915: I'd give them a one out of five on communication.
GetHuman: And what about Consumers Energy Company's ability to quickly and effectively address your problem?
~avirgo915: For that I would say one out of five.
GetHuman: And finally- any advice for other Consumers Energy Company customers?
~avirgo915: Call them early in the day or late. Don't forget any personal or account information you might need for Consumers Energy Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~avirgo915 taken from his Consumers Energy Company customer service problem that occurred on November 3rd, 2017.

Consumers Energy Company

1.00 of 5 stars | 23 reviews

~avirgo915's Consumers Energy Company Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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