Consumers Energy Company: Very Helpful. And very easy. Had called DTE and...

A Consumers Energy Company customer review by GetHuman user ~A Very Happy Camper from November 13th, 2017

Background on ~A Very Happy Camper's case

GetHuman: ~A Very Happy Camper - can you tell our other Consumers Energy Company customers when your case took place?
~A Very Happy Camper: Sure. It was morning, on November 5th.
GetHuman: Did you reach out to Consumers Energy Company, and if so, how?
~A Very Happy Camper: I used the 800-477-5050 number I found for on the GetHuman Consumers Energy Company customer phone number page I was on: Consumers Energy Company Customer Service Phone Number
GetHuman: And which of these common Consumers Energy Company customer issues best describes the reason you wanted to talk to them?
(Shows ~A Very Happy Camper a list of common Consumers Energy Company problems)
~A Very Happy Camper: "Meter reading" was why I was trying to call.

~A Very Happy Camper's review of Consumers Energy Company customer service

GetHuman: So how would you sum up your experience for GetHuman's Consumers Energy Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A Very Happy Camper: Very Helpful. And very easy. Had called DTE and all I got was a recording saying they were too busy, and should call back later. I ended up doing it on-line, which was probably their plan all along......
GetHuman: Let's quantify your experience contacting Consumers Energy Company. On a scale of 1 to 5, how easy is it go get help on a Consumers Energy Company problem?
~A Very Happy Camper: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A Very Happy Camper: I'd give them a two out of five on communication.
GetHuman: And what about Consumers Energy Company's ability to quickly and effectively address your problem?
~A Very Happy Camper: For that I would say one out of five.
GetHuman: And finally- any advice for other Consumers Energy Company customers?
~A Very Happy Camper: Call them early in the day or late. Don't forget any personal or account information you might need for Consumers Energy Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~A Very Happy Camper taken from his Consumers Energy Company customer service problem that occurred on November 5th, 2017.

Consumers Energy Company

1.00 of 5 stars | 23 reviews

~A Very Happy Camper's Consumers Energy Company Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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