Consumers Energy Company: Your customer service is non-existant. I have a...
A Consumers Energy Company customer review by GetHuman user ~Consumers victim from October 27th, 2017
Background on ~Consumers victim's case
GetHuman: ~Consumers victim - can you tell our other Consumers Energy Company customers when your case took place?
~Consumers victim: Yes I can. It was afternoon, on October 19th.
GetHuman: Did you reach out to Consumers Energy Company, and if so, how?
GetHuman: And which of these common Consumers Energy Company customer issues best describes the reason you wanted to talk to them?
(Shows ~Consumers victim a list of common Consumers Energy Company problems)
~Consumers victim: "Cancel service" was why I was trying to call.
~Consumers victim's review of Consumers Energy Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Consumers Energy Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Consumers victim: Your customer service is non-existant. I have an open complaint that no one will talk to me about. Numerous (more than ** over the past * months) phone calls are not returned. You also con not provide a bill based on actual readings to prove that I owe over $*** for a month I previously set up to be out of state. I am getting a lawyer.
GetHuman: Let's quantify your experience contacting Consumers Energy Company. On a scale of 1 to 5, how easy is it go get help on a Consumers Energy Company problem?
~Consumers victim: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Consumers victim: I'd give them a two out of five on communication.
GetHuman: And what about Consumers Energy Company's ability to quickly and effectively address your problem?
~Consumers victim: For that I would say three out of five.
GetHuman: And finally- any advice for other Consumers Energy Company customers?
~Consumers victim: Call them early in the day or late. Don't forget any personal or account information you might need for Consumers Energy Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Consumers victim taken from his Consumers Energy Company customer service problem that occurred on October 19th, 2017.