DHL: I was really pleased with the short wait time a...
A DHL customer review by GetHuman user ~Christina from November 16th, 2017
Background on ~Christina's case
GetHuman: ~Christina - can you tell our other DHL customers when your case took place?
~Christina: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to DHL, and if so, how?
GetHuman: And which of these common DHL customer issues best describes the reason you wanted to talk to them?
(Shows ~Christina a list of common DHL problems)
~Christina: "Make a shipment" was why I was trying to call.
~Christina's review of DHL customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Christina: I was really pleased with the short wait time and the pleasant and courteous customer rep. I would definitely recommend for others not to hesitate to call if a problem needs to be resolved. Christina
GetHuman: Let's quantify your experience contacting DHL. On a scale of 1 to 5, how easy is it go get help on a DHL problem?
~Christina: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Christina: I'd give them a one out of five on communication.
GetHuman: And what about DHL's ability to quickly and effectively address your problem?
~Christina: For that I would say four out of five.
GetHuman: And finally- any advice for other DHL customers?
~Christina: Call them early in the day or late. Don't forget any personal or account information you might need for DHL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Christina taken from his DHL customer service problem that occurred on November 9th, 2017.