DHL: The person spoke good english. We found that m...
A DHL customer review by GetHuman user ~Richard Normus from November 15th, 2017
Background on ~Richard Normus's case
GetHuman: ~Richard Normus - can you tell our other DHL customers when your case took place?
~Richard Normus: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to DHL, and if so, how?
GetHuman: And which of these common DHL customer issues best describes the reason you wanted to talk to them?
(Shows ~Richard Normus a list of common DHL problems)
~Richard Normus: "Issue with order" was why I was trying to call.
~Richard Normus's review of DHL customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Richard Normus: The person spoke good english. We found that my company information was missing on the address of a package. Since we have multiple companies in the same building, this was a big issue. She added the company name and the package arrived with no issues.
GetHuman: Let's quantify your experience contacting DHL. On a scale of 1 to 5, how easy is it go get help on a DHL problem?
~Richard Normus: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Richard Normus: I'd give them a two out of five on communication.
GetHuman: And what about DHL's ability to quickly and effectively address your problem?
~Richard Normus: For that I would say five out of five.
GetHuman: And finally- any advice for other DHL customers?
~Richard Normus: Call them early in the day or late. Don't forget any personal or account information you might need for DHL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Richard Normus taken from his DHL customer service problem that occurred on November 8th, 2017.