DHL: it's not the wait time, it's the time to get us...
A DHL customer review by GetHuman user ~skierterry from November 1st, 2017
Background on ~skierterry's case
GetHuman: ~skierterry - can you tell our other DHL customers when your case took place?
~skierterry: Sure. It was middle of the night, on October 24th.
GetHuman: Did you reach out to DHL, and if so, how?
GetHuman: And which of these common DHL customer issues best describes the reason you wanted to talk to them?
(Shows ~skierterry a list of common DHL problems)
~skierterry: "Track order" was why I was trying to call.
~skierterry's review of DHL customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~skierterry: it's not the wait time, it's the time to get useful information response time. It's been * days since the package arrived in the USA, it's been to * cities but not the correct one. Plan now is to drive * hours to a hub to pick it up. DHL offered to put it in the mail!!!!!
GetHuman: Let's quantify your experience contacting DHL. On a scale of 1 to 5, how easy is it go get help on a DHL problem?
~skierterry: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~skierterry: I'd give them a four out of five on communication.
GetHuman: And what about DHL's ability to quickly and effectively address your problem?
~skierterry: For that I would say five out of five.
GetHuman: And finally- any advice for other DHL customers?
~skierterry: Call them early in the day or late. Don't forget any personal or account information you might need for DHL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~skierterry taken from his DHL customer service problem that occurred on October 24th, 2017.