DISH: I couldn't reach a live person. They refered m...
A DISH customer review by GetHuman user ~Donna Anderson from November 15th, 2017
Background on ~Donna Anderson's case
GetHuman: ~Donna Anderson - can you tell our other DISH customers when your case took place?
~Donna Anderson: Yup. It was morning, on November 10th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~Donna Anderson a list of common DISH problems)
~Donna Anderson: "Account Access" was why I was trying to call.
~Donna Anderson's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Donna Anderson: I couldn't reach a live person. They refered me to a different phone*, but it is an automated system, with no human being.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~Donna Anderson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Donna Anderson: I'd give them a two out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~Donna Anderson: For that I would say five out of five.
GetHuman: And finally- any advice for other DISH customers?
~Donna Anderson: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Donna Anderson taken from his DISH customer service problem that occurred on November 10th, 2017.