DSW.com: After checking the status my order, I was route...
A DSW.com customer review by GetHuman user ~DSWMAD from November 13th, 2017
Background on ~DSWMAD's case
GetHuman: ~DSWMAD - can you tell our other DSW.com customers when your case took place?
~DSWMAD: Yes I can. It was afternoon, on November 7th.
GetHuman: Did you reach out to DSW.com, and if so, how?
GetHuman: And which of these common DSW.com customer issues best describes the reason you wanted to talk to them?
(Shows ~DSWMAD a list of common DSW.com problems)
~DSWMAD: "Overcharge/Strange charge" was why I was trying to call.
~DSWMAD's review of DSW.com customer service
GetHuman: So how would you sum up your experience for GetHuman's DSW.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DSWMAD: After checking the status my order, I was routed to a CSR and was on hold for ** minutes until I decided to hang up. I decided to call back and instead of checking my status, feigned wanting to create a new order. I was still on hold for ten minutes, but at least they answered! HORRIBLE CUSTOMER SERVICE.
GetHuman: Let's quantify your experience contacting DSW.com. On a scale of 1 to 5, how easy is it go get help on a DSW.com problem?
~DSWMAD: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DSWMAD: I'd give them a five out of five on communication.
GetHuman: And what about DSW.com's ability to quickly and effectively address your problem?
~DSWMAD: For that I would say two out of five.
GetHuman: And finally- any advice for other DSW.com customers?
~DSWMAD: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for DSW.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DSWMAD taken from his DSW.com customer service problem that occurred on November 7th, 2017.