DSW.com: Not a good place to shop to many shop liters. A...
A DSW.com customer review by GetHuman user GetHuman-107110 from November 16th, 2017
Background on GetHuman-107110's case
GetHuman: GetHuman-107110 - can you tell our other DSW.com customers when your case took place?
GetHuman-107110: Yes I can. It was evening, on November 11th.
GetHuman: Did you reach out to DSW.com, and if so, how?
GetHuman: And which of these common DSW.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-107110 a list of common DSW.com problems)
GetHuman-107110: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-107110's review of DSW.com customer service
GetHuman: So how would you sum up your experience for GetHuman's DSW.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-107110: Not a good place to shop to many shop liters. And i heard you can't stop a person for shop lifting. It looks like to me like your asking for trouble. Don't fell safe in your stores
GetHuman: Let's quantify your experience contacting DSW.com. On a scale of 1 to 5, how easy is it go get help on a DSW.com problem?
GetHuman-107110: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-107110: I'd give them a three out of five on communication.
GetHuman: And what about DSW.com's ability to quickly and effectively address your problem?
GetHuman-107110: For that I would say five out of five.
GetHuman: And finally- any advice for other DSW.com customers?
GetHuman-107110: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for DSW.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-107110 taken from his DSW.com customer service problem that occurred on November 11th, 2017.