DSW.com: Mariela Garcia in the Naperville IL store...
A DSW.com customer review by GetHuman user ~Leslie from November 20th, 2017
Background on ~Leslie's case
GetHuman: ~Leslie - can you tell our other DSW.com customers when your case took place?
~Leslie: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to DSW.com, and if so, how?
GetHuman: And which of these common DSW.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Leslie a list of common DSW.com problems)
~Leslie: "Track order" was why I was trying to call.
~Leslie's review of DSW.com customer service
GetHuman: So how would you sum up your experience for GetHuman's DSW.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Leslie: Mariela Garcia in the Naperville IL store (*****) was incredibly helpful. When someone grabbed the last pair of boots in my size almost literally out of my hand, Mariela located a pair in my size at another store and arranged for them to be held over the entire weekend until Monday (from Friday night). I drove to the store the following day and the boots were waiting for me as promised. Mariela also found a way to save me $** on the purchase, which was also honored by the other store. She is very customer focused and friendly - a great asset to DSW!
GetHuman: Let's quantify your experience contacting DSW.com. On a scale of 1 to 5, how easy is it go get help on a DSW.com problem?
~Leslie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Leslie: I'd give them a five out of five on communication.
GetHuman: And what about DSW.com's ability to quickly and effectively address your problem?
~Leslie: For that I would say five out of five.
GetHuman: And finally- any advice for other DSW.com customers?
~Leslie: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for DSW.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Leslie taken from his DSW.com customer service problem that occurred on November 16th, 2017.