DSW.com: Ms.Cindy and the manager Ms.Shannan were comple...
A DSW.com customer review by GetHuman user ~Jamese and Rosalind Broussard from November 15th, 2017
Background on ~Jamese and Rosalind Broussard's case
GetHuman: ~Jamese and Rosalind Broussard - can you tell our other DSW.com customers when your case took place?
~Jamese and Rosalind Broussard: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to DSW.com, and if so, how?
GetHuman: And which of these common DSW.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Jamese and Rosalind Broussard a list of common DSW.com problems)
~Jamese and Rosalind Broussard: "Cancel order" was why I was trying to call.
~Jamese and Rosalind Broussard's review of DSW.com customer service
GetHuman: So how would you sum up your experience for GetHuman's DSW.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jamese and Rosalind Broussard: Ms.Cindy and the manager Ms.Shannan were completely friendly and never gave up on trying to help me find my shoes. Since this was the first time I have ever been to DSW, I am positive that I will come back!
GetHuman: Let's quantify your experience contacting DSW.com. On a scale of 1 to 5, how easy is it go get help on a DSW.com problem?
~Jamese and Rosalind Broussard: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jamese and Rosalind Broussard: I'd give them a five out of five on communication.
GetHuman: And what about DSW.com's ability to quickly and effectively address your problem?
~Jamese and Rosalind Broussard: For that I would say four out of five.
GetHuman: And finally- any advice for other DSW.com customers?
~Jamese and Rosalind Broussard: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for DSW.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jamese and Rosalind Broussard taken from his DSW.com customer service problem that occurred on November 11th, 2017.