DSW.com: Nobody ever picked up on a Wednesday from***pm...

A DSW.com customer review by GetHuman user ~Imogen from November 18th, 2017

Background on ~Imogen's case

GetHuman: ~Imogen - can you tell our other DSW.com customers when your case took place?
~Imogen: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to DSW.com, and if so, how?
~Imogen: I used a phone number I found on the GetHuman DSW.com customer service contact info page: Contact DSW.com Customer Service
GetHuman: And which of these common DSW.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Imogen a list of common DSW.com problems)
~Imogen: "Track order" was why I was trying to call.

~Imogen's review of DSW.com customer service

GetHuman: So how would you sum up your experience for GetHuman's DSW.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Imogen: Nobody ever picked up on a Wednesday from***pm to *** pm. Just horrible. Does anyone work around there?
GetHuman: Let's quantify your experience contacting DSW.com. On a scale of 1 to 5, how easy is it go get help on a DSW.com problem?
~Imogen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Imogen: I'd give them a five out of five on communication.
GetHuman: And what about DSW.com's ability to quickly and effectively address your problem?
~Imogen: For that I would say two out of five.
GetHuman: And finally- any advice for other DSW.com customers?
~Imogen: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for DSW.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Imogen taken from his DSW.com customer service problem that occurred on November 15th, 2017.

DSW.com

2.63 of 5 stars | 3 reviews

~Imogen's DSW.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like DSW.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with DSW.com in any way.

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