DirecTV: At first talked to an automated voice, kept pus...
A DirecTV customer review by GetHuman user ~badnarc from November 19th, 2017
Background on ~badnarc's case
GetHuman: ~badnarc - can you tell our other DirecTV customers when your case took place?
~badnarc: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~badnarc a list of common DirecTV problems)
~badnarc: "Complaint" was why I was trying to call.
~badnarc's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~badnarc: At first talked to an automated voice, kept pushing "O" on my phone, got a live person named Jennifer in Atlanta, she obviously was hired to be PC as she knew nothing about electronics, she tried to get me to tear my entire audio*video system down and refused to send a repair truck to the house, I hung up on her. Turned out the problem (No audio output on my mini-genie) must have been a local or national problem as it was back on the next morning. This was service at its worst, just pray that Google Fiber will one day come to YOUR city!
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~badnarc: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~badnarc: I'd give them a four out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~badnarc: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~badnarc: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~badnarc taken from his DirecTV customer service problem that occurred on November 12th, 2017.