DIRECTV reps are lairs and cheats. I was lied t...

A DirecTV customer review by GetHuman user ~NOT HAPPY WITH DIRECTV!!! from October 29th, 2017

Background on ~NOT HAPPY WITH DIRECTV!!!'s case

GetHuman: ~NOT HAPPY WITH DIRECTV!!! - can you tell our other DirecTV customers when your case took place?
~NOT HAPPY WITH DIRECTV!!!: Sure. It was morning, on October 23rd.
GetHuman: Did you reach out to DirecTV, and if so, how?
~NOT HAPPY WITH DIRECTV!!!: I used the 800-531-5000 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~NOT HAPPY WITH DIRECTV!!! a list of common DirecTV problems)
~NOT HAPPY WITH DIRECTV!!!: "Cancel service" was why I was trying to call.

~NOT HAPPY WITH DIRECTV!!!'s review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NOT HAPPY WITH DIRECTV!!!: DIRECTV reps are lairs and cheats. I was lied to on several occasions. I was hung up on and put on hold for extended periods of time- often times over ** mins. I was lied to somemore. Not only are the people at DIRECTV lairs but they are rude as well. They sent a receiver to replace the bad one they owned and told me i would not have a contract - they lied! Lots of time, toil, headaces and $$$$ later I am glad to be rid of them. DO NOT DO BUSINESS WITH DIRECTV!!!!
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~NOT HAPPY WITH DIRECTV!!!: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NOT HAPPY WITH DIRECTV!!!: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~NOT HAPPY WITH DIRECTV!!!: For that I would say four out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~NOT HAPPY WITH DIRECTV!!!: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NOT HAPPY WITH DIRECTV!!! taken from his DirecTV customer service problem that occurred on October 23rd, 2017.

DirecTV

2.74 of 5 stars | 378 reviews

~NOT HAPPY WITH DIRECTV!!!'s DirecTV Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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