DirecTV: Direct TV has one * to contact. Bill has been p...
A DirecTV customer review by GetHuman user ~Randy Peterson from November 18th, 2017
Background on ~Randy Peterson's case
GetHuman: ~Randy Peterson - can you tell our other DirecTV customers when your case took place?
~Randy Peterson: Yup. It was evening, on November 13th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Randy Peterson a list of common DirecTV problems)
~Randy Peterson: "Technical Support" was why I was trying to call.
~Randy Peterson's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Randy Peterson: Direct TV has one * to contact. Bill has been paid, but they can't restore mmy service untill the following day. Nothing but excuses.stay away from direct tv.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Randy Peterson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Randy Peterson: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Randy Peterson: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Randy Peterson: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Randy Peterson taken from his DirecTV customer service problem that occurred on November 13th, 2017.