DirecTV: Suppose to get english speaking-understanding a...
A DirecTV customer review by GetHuman user ~Tottally appalled from November 17th, 2017
Background on ~Tottally appalled's case
GetHuman: ~Tottally appalled - can you tell our other DirecTV customers when your case took place?
~Tottally appalled: Yes. It was late at night, on November 7th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Tottally appalled a list of common DirecTV problems)
~Tottally appalled: "Billing" was why I was trying to call.
~Tottally appalled's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tottally appalled: Suppose to get english speaking-understanding agent. *Did not* very frustrating. Makes Dish Tv customer service seem great, which uptill now was the had the worst customer service
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Tottally appalled: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tottally appalled: I'd give them a two out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Tottally appalled: For that I would say three out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Tottally appalled: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tottally appalled taken from his DirecTV customer service problem that occurred on November 7th, 2017.