Direct Merchants Bank: Capital One? I thought I was calling Direct Mer...

A Direct Merchants Bank customer review by GetHuman user GetHuman-407197 from November 25th, 2017

Background on GetHuman-407197's case

GetHuman: GetHuman-407197 - can you tell our other Direct Merchants Bank customers when your case took place?
GetHuman-407197: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Direct Merchants Bank, and if so, how?
GetHuman-407197: I used the 800-379-7999 number I found for on the GetHuman Direct Merchants Bank customer phone number page I was on: Direct Merchants Bank Customer Service Phone Number
GetHuman: And which of these common Direct Merchants Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-407197 a list of common Direct Merchants Bank problems)
GetHuman-407197: "Question" was why I was trying to call.

GetHuman-407197's review of Direct Merchants Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's Direct Merchants Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-407197: Capital One? I thought I was calling Direct Merchants Bank. I just needed a correspondence address for Direct Merchant Bank, not Capital One. They couldn't help me.
GetHuman: Let's quantify your experience contacting Direct Merchants Bank. On a scale of 1 to 5, how easy is it go get help on a Direct Merchants Bank problem?
GetHuman-407197: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-407197: I'd give them a four out of five on communication.
GetHuman: And what about Direct Merchants Bank's ability to quickly and effectively address your problem?
GetHuman-407197: For that I would say one out of five.
GetHuman: And finally- any advice for other Direct Merchants Bank customers?
GetHuman-407197: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Merchants Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-407197 taken from his Direct Merchants Bank customer service problem that occurred on November 20th, 2017.

Direct Merchants Bank

1.00 of 5 stars | 6 reviews

GetHuman-407197's Direct Merchants Bank Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Direct Merchants Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Direct Merchants Bank in any way.

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