Direct Merchants Bank: You can never get them to answer. They ask for...
A Direct Merchants Bank customer review by GetHuman user ~Maggie from November 12th, 2017
Background on ~Maggie's case
GetHuman: ~Maggie - can you tell our other Direct Merchants Bank customers when your case took place?
~Maggie: Yup. It was late at night, on November 9th.
GetHuman: Did you reach out to Direct Merchants Bank, and if so, how?
GetHuman: And which of these common Direct Merchants Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Maggie a list of common Direct Merchants Bank problems)
~Maggie: "Complaint" was why I was trying to call.
~Maggie's review of Direct Merchants Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Merchants Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Maggie: You can never get them to answer. They ask for ** numbers on your card, then another set of numbers, then, hold. They always say they have too many customers waiting and to call back later. There's no way to redial because of all the numbers they've asked for.
GetHuman: Let's quantify your experience contacting Direct Merchants Bank. On a scale of 1 to 5, how easy is it go get help on a Direct Merchants Bank problem?
~Maggie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Maggie: I'd give them a one out of five on communication.
GetHuman: And what about Direct Merchants Bank's ability to quickly and effectively address your problem?
~Maggie: For that I would say one out of five.
GetHuman: And finally- any advice for other Direct Merchants Bank customers?
~Maggie: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Merchants Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Maggie taken from his Direct Merchants Bank customer service problem that occurred on November 9th, 2017.