Direct Merchants Bank: With an unemployment rate in this country hover...
A Direct Merchants Bank customer review by GetHuman user ~fed up with DM from November 6th, 2017
Background on ~fed up with DM's case
GetHuman: ~fed up with DM - can you tell our other Direct Merchants Bank customers when your case took place?
~fed up with DM: Yes I can. It was evening, on October 28th.
GetHuman: Did you reach out to Direct Merchants Bank, and if so, how?
GetHuman: And which of these common Direct Merchants Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~fed up with DM a list of common Direct Merchants Bank problems)
~fed up with DM: "Question" was why I was trying to call.
~fed up with DM's review of Direct Merchants Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Merchants Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fed up with DM: With an unemployment rate in this country hovering near **% this "American" company has their customer service center in India. Hope they are not flying the AMERICAN flag at their headquarters. The rep spoke very poor English and after being corrected * time, he continued to call me "mam" rather than "sir". We have had our card over ** years...we're paying it off and destroying it!
GetHuman: Let's quantify your experience contacting Direct Merchants Bank. On a scale of 1 to 5, how easy is it go get help on a Direct Merchants Bank problem?
~fed up with DM: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fed up with DM: I'd give them a three out of five on communication.
GetHuman: And what about Direct Merchants Bank's ability to quickly and effectively address your problem?
~fed up with DM: For that I would say two out of five.
GetHuman: And finally- any advice for other Direct Merchants Bank customers?
~fed up with DM: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Merchants Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fed up with DM taken from his Direct Merchants Bank customer service problem that occurred on October 28th, 2017.