Direct Merchants Bank: Direct Merchants credit card services. Their re...
A Direct Merchants Bank customer review by GetHuman user ~Furious and ill from November 2nd, 2017
Background on ~Furious and ill's case
GetHuman: ~Furious and ill - can you tell our other Direct Merchants Bank customers when your case took place?
~Furious and ill: Yes I can. It was morning, on October 31st.
GetHuman: Did you reach out to Direct Merchants Bank, and if so, how?
GetHuman: And which of these common Direct Merchants Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Furious and ill a list of common Direct Merchants Bank problems)
~Furious and ill: "Setup an account" was why I was trying to call.
~Furious and ill's review of Direct Merchants Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Merchants Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Furious and ill: Direct Merchants credit card services. Their representative are rude,deceptive, belittling,and experts at being BIG BULLIES! Especially when your phone calls are directed to the "special department" where they are supposed to be there to "HELP"!!!!! Paid **.**%. for * yrs.,never missed a payment,never Late. They said they could help me apply for the hardship program but not until they receive a payment of OH I DON'T KNOW, because every rep told me something different.I just called from someone's phone that I never called them with, so it didn't go to directly to certain reps. I spoke to someone with ethics and morals and was told that I had never qualified for their hardship program. this, after I was giving them all of my information several times including ASSETS with them flat out lying to me that they were applying me for the hardship program.THEY used the medical information that I had given them to try to break me!!!! I hope they got some really good laughs about the CRAZY LADY!!
GetHuman: Let's quantify your experience contacting Direct Merchants Bank. On a scale of 1 to 5, how easy is it go get help on a Direct Merchants Bank problem?
~Furious and ill: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Furious and ill: I'd give them a two out of five on communication.
GetHuman: And what about Direct Merchants Bank's ability to quickly and effectively address your problem?
~Furious and ill: For that I would say one out of five.
GetHuman: And finally- any advice for other Direct Merchants Bank customers?
~Furious and ill: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Merchants Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Furious and ill taken from his Direct Merchants Bank customer service problem that occurred on October 31st, 2017.